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Cancellation/Refund Policy
1. Order Cancellation:
1.1 By the Buyer:
Buyers may cancel their orders within a specified period after placing the order, typically before the order is processed or shipped. The specific cancellation window will be stated at the time of purchase.
To cancel an order, buyers must contact the vendor directly through the NichePlus platform. Vendors have the discretion to accept or decline the cancellation request based on the order status.
1.2 By the Vendor:
Vendors reserve the right to cancel orders if the items are out of stock, if there are payment issues, or for other valid reasons. Buyers will be notified promptly, and a full refund will be issued.
2. Refund Policy:
2.1 Eligibility for Refunds:
Refunds may be issued in cases where the product is defective, damaged, not as described, or if the order is canceled before shipment.
To request a refund, buyers must contact the vendor within a specific timeframe after receiving the product, typically within 7-14 days.
2.2 Process for Refunds:
Buyers should provide detailed information about the issue and, if applicable, photographic evidence of any defects or damages.
The vendor will review the refund request and may offer a replacement, repair, or full/partial refund based on the situation.
2.3 Refund Method:
Approved refunds will be processed using the original payment method. Depending on the payment provider, refunds may take 5-10 business days to reflect in the buyer's account.
3. Exceptions to the Policy:
Certain products, such as perishable goods, digital downloads, or customized items, may have specific return and refund conditions. These exceptions will be clearly stated on the product page.
4. Dispute Resolution:
In the event of a dispute between the buyer and vendor regarding cancellations or refunds, NichePlus may mediate the resolution process. However, NichePlus is not liable for any disputes arising from transactions between buyers and vendors.
5. Changes to the Policy:
NichePlus reserves the right to update or modify this Cancellation/Refund Policy at any time. Any changes will be communicated to users through the platform.
6. Contact Information:
For any questions or concerns regarding this policy, please contact NichePlus customer support at support@nicheplus.com.
